Privacy Policy

1. Information We Collect

When you book a service, request diagnostic support, or drop off your motorcycle at Road Crafters Garage, we collect necessary operational details to perform mechanical service:

• Contact Information: Full name, phone number, email address, and billing address.
• Motorcycle Telemetry & Details: Make, model, VIN/registration number, odometer reading, ECU diagnostic fault codes, service history, and custom modifications.
• Service Logs: Diagnostic scan reports, technician notes, high-definition inspection photo logs, and replacement component serial numbers.
• Transport Details: Pickup and drop-off address location data for enclosed motorcycle transport requests.

2. How We Use Your Information

Your data is strictly used to deliver high-precision motorcycle care and warranty verification:

• To perform requested diagnostics, engine rebuilds, suspension tuning, and scheduled maintenance.
• To issue electronic inspection reports and digital health certificates before handover.
• To validate our 12-Month / 10,000 km parts and craftsmanship warranty.
• To notify you via SMS/Email regarding workshop status, parts approval requests, and pickup readiness.

3. Data Security & Storage

We implement enterprise-grade security protocols. Electronic diagnostic logs and owner contact records are encrypted at rest and in transit. We do not sell, rent, or trade customer information or motorcycle telemetry data to third-party advertisers or insurance brokers.

4. Payment & Billing Privacy

All payment transactions processed at our workshop reception counter or online portal use PCI-DSS compliant payment gateways. Road Crafters Garage does not store raw credit card numbers or banking PINs on local workshop servers.

5. Your Legal Rights

Under UK GDPR and international data protection laws, motorcycle owners have the right to request a complete copy of their vehicle’s digital diagnostic logs, update contact preferences, or request data deletion subject to statutory invoice record-keeping retention periods.